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Articles

Fact Sheets

  • Service Animals (PDF)
    This handout answers explores regulations and definitions from the Americans with Disabilities Act (ADA) about service animals.

Ask About the ADA

Infographics

Auxiliary Aids and Services

Social media image that says: Auxiliary aids and services can create an equal opportunity for people with sensory or communication disabilities to participate. Examples include captioning, qualified reader, and American Sign Language (ASL). Share on Facebook

Small business - New construction brings great opportunities!

Social media banner with a background image of a café with shiny fixtures. The text says: Small business and the ADA - New construction brings great opportunities! The ADA Standards address common features in many businesses, including accessible dining surfaces, sales and service counters, dressing rooms, toilet rooms, entrances, routes throughout your business, parking, and more. Share on Facebook

Service animals and businesses - what kinds of animals?

Social media banner with a background showing an image of a service dog handler sitting at a desk and petting a dog. The text says: Service animals and businesses. What kinds of animals can be service animals under the ADA? Only dogs—or in some cases, miniature horses—can be service animals. Share on Facebook

Service animals and businesses - what can be asked?

Social media banner with a background showing a large service dog standing by its seated handler. The text says: Service animals and businesses. What can a business ask about a service animal? Is this animal needed because of a disability? What task has this animal been trained to perform? Share on Facebook

Service animals and businesses - why welcome them?

Social media banner with a background showing the back of a motorized wheelchair with a service dog walking beside it. The text says: Service animals and businesses. Why make the effort to welcome service animals in your business? 61 million people in the US have a disability. Welcoming service animals and their handlers expands your customer base. Share on Facebook

Service animals and businesses – two tips

Social media banner with a background showing three people and a service dog standing on a path in front of shrubbery. One person is using a walker. The text says: Service animals and businesses. Two tips for when a service animal enters your business… Don’t distract a service animal; they’re working. Remember that the handler is your customer, not the animal. Share on Facebook

Blog Posts

Webinars

  • Introduction to the Service Animal Toolkit
    July 27, 2022
    Do customers bring dogs into your business claiming they are service animals, emotional support animals, comfort dogs, or therapy dogs? Join Chris Sweet, technical assistant for the Northeast ADA Cent...
  • ADA 101.1 Defining Disability
    March 26, 2021
    This presentation builds on the introduction to the Americans with Disabilities Act (ADA) given in the webinar ADA 101. Intended for those new to the ADA or for those wanting a refresher, this webinar...

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